Category: Collection Strategy
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How Changing Consumer Expectations Are Reshaping Debt Collection Strategy
Debt collection isn’t getting harder because customers don’t want to pay. It’s getting harder because customers don’t want to engage the way they used to. Once upon a time, people opened letters and answered unknown calls. Some even opened their doors to strange salesmen! Today, that trust is gone. Customers don’t engage; they defend. Spam…
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Look Beyond Device Lock by Changing Repayment Behaviour
In device financing, device lock is often seen as the primary risk control tool.Missed payment? Lock the device.Payment resumes? Unlock it. This model has enabled lenders to confidently extend credit to new-to-credit and thin-file customers while protecting the financed asset. But customer expectations are evolving. Borrowers today expect clarity, timely reminders, and fair, empathetic communication,…
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Device Financing in Nigeria: Managing Risk When Customers Go Offline
Device financing in Nigeria is expanding rapidly, driven by rising smartphone demand across urban, semi-urban, and rural markets. However, consistent internet access remains uneven. Data affordability, network variability, and geographic coverage gaps mean that a significant share of smartphone users are only intermittently connected. Industry estimates suggest that nearly 40 million people in Nigeria remain…
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From 25 Million Loans to the Next Leap in Engagement
Introducing TrueDigi by Datacultr Backed by years of industry expertise, Datacultr has been at the forefront of digital collection transformation — helping lenders, fintechs, and telcos manage risk, drive repayment, and enable financial inclusion at scale. Across 30+ countries and 25 million+ loans, we’ve seen how technology can unlock credit and protect assets. Yet, despite all this progress, one challenge…
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RBI’s Expected Guidelines Validate Datacultr’s Consent-Driven Digital-First Approach
Multiple credible reports indicate the Reserve Bank of India (RBI) is considering a proposal that could allow lenders to remotely lock borrowers’ phones in cases of small ticket loan default on the device. Importantly, this would be done with adequate customer safeguards: borrower consent, transparent communication, and strong data protection measures. At Datacultr, we’ve worked…
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Cellphone Financing Challenges and Solutions for Fintechs
Fintechs are betting big on cellphone financing. But are they ready for the risks? For millions of individuals, the high upfront cost of a smartphone is the single biggest barrier to entering the digital economy. According to GSMA, nearly 3 billion people remain offline globally, largely because they can’t afford a device. For fintechs, this…
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Reach. Recover. Repeat. The Future of Digital Debt Collection
The omnichannel illusion is real; more channels don’t always mean more reach, especially when none are guaranteed to deliver. That’s the trap many digital debt collection strategies fall into: layering email blasts, SMS campaigns, even outbound calls, assuming something will stick. On paper, it looks airtight. Yet, repayment rates hover, right-party contacts lag, and NPLs…
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The Future of Collections: Predictive, Proactive, Pre-Due
Still chasing payments after the due date? It’s time to rethink your collections strategy. At Datacultr, after powering over 18 million device financing loans across 30 countries, we’ve seen a clear trend: The most effective collections start before the due date, not after. By mapping a proactive customer journey from loan initiation to repayment, our…
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Right Party Contact (RPC): The Secret to Higher Collection Success
Home In the collections world, achieving a high Right Party Contact (RPC) rate is critical. It directly impacts the effectiveness of collection campaigns, recovery rates, and the overall efficiency of the debt recovery process. But as any collections professional knows, reaching the right person at the right time isn’t always easy. That’s why improving your…
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Transforming Debt Collection in Vietnam with Device Lock Technology
Home Vietnam’s Financial Sector Faces a Debt Crisis: Can Innovation Be the Answer? As Vietnam enters 2025, its financial sector faces growing uncertainty. With the expiration of Resolution 42/2017/QH14, banks and financial institutions are scrambling to recover bad debts in a shifting legal landscape. Once a crucial framework for repossessing collateral and managing non-performing loans…